The Baldrige Program seeks to improve the performance of U.S. organizations with a supreme customer focus. To that end, the Baldrige Program recognizes those institutions and organizations that demonstrate enhanced competitiveness and adopt commitment to quality and enhanced performance while delivering practices that are “best in class.” Within the context of HSOs, achieving performance excellence as defined by the Baldrige Program indicates an organization has successfully implemented strategies aimed at delivering effective health care in the marketplace and high-quality, successful business practices for sustainable success.

For this Assignment, review the Learning Resources for this week and examine the Baldrige criteria for HSOs. Then, select your HSO or an HSO with which you are familiar. Consider how you as a current or future health care administrator might apply the Baldrige criteria and framework to the HSO you selected.

The Assignment (4-6 pages):
Describe the HSO you selected and explain which Baldrige criteria you will use to evaluate the HSO.
Evaluate the strengths and weaknesses of your HSO according to your selected Baldrige criteria. Be specific and provide examples.
Explain what steps are needed for the HSO to qualify for Baldrige recognition. Be sure to include how you would implement these steps and why these steps are important for meeting the Baldrige standards.
Describe what challenges you would expect to encounter when preparing the HSO for Baldrige recognition, and explain why you would expect these challenges.
Explain what action steps you would recommend as a current or future health care administrator to address the challenges previously described.

 

Solution Preview

http://va.gov/opa/pressrel/pressrelease.cfm?id=1829

Describe the HSO you selected and explain which Baldrige criteria you will use to evaluate the HSO.

The Veteran’s Administration of the (VA) is the organization used for this summary, and it could heavily benefit from incorporating the Baldrige criteria in general, and specifically, the criteria that should be used is criteria that focuses upon leadership, customer measurement, workforce operational results, and the overall analysis of the organizational performance of the (VA). The vision, values, and specific mission that the (VA) is attempting to implement should be vetted against the actual results that patients receive as a result of healthcare provided by the (VA). In addition, the primary requirements that are necessitated for business success in regard to the future needs of the (VA) should also be analyzed when using the Baldrige criteria to assess the needs, opportunities, and constraints that currently characterize management within the (VA).

Evaluate the strengths and weaknesses of your HSO according to your selected Baldrige criteria. Be specific and provide examples.

According to criteria presented within the Baldrige doctrine, the VA was able to garner only the second award that was awarded to a federal agency……….

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