Pleases give me examples on how to design an outcomes measurement strategy and/or plan for a healthcare organization to use to assess the quality of care and reduce risk.

Also, please give me examples on how a healthcare administrator in human resources would analyze how to evaluate the quality of care being delivered by health benefits contractor to employees.


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I. According to the Institute of Medicine, quality of care is defined as: ‘The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge’ [1]. As such, the institute recommends that healthcare organizations ‘continually reduce the burden of illness, injury, and disability… of the people of the United States’ through six-major goals. These goals include providing healthcare that is safe, effective, patient-centered, timely, efficient, and equitable [2].

One common approach to assess quality is to perform self-assessments that compare improvements in care over time. The International Finance Corporation suggests that healthcare organizations measure clinical governance and leadership (CGL), ethics and patient rights (EPR), quality measurement and improvement (QMI), patient safety, facility safety and emergency management (FSE). Performance in each category can be judged based on …

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