Need help with my Management question – I’m studying for my class.

You’re required to go on a (virtual) self-field trip to a hospitality firm or organization by the end of 3rd week (6/26). Due to the COVID-19, many hospitality firms started to improve the quality of their virtual or online services. Therefore, we want to take a look at their virtual or online services by visiting their website or social media (<– this is called the virtual self-field trip), and analyze its strengths and weaknesses based on the service quality that we learn from today’s class. Prior to doing that, you’re asked to submit a brief proposal for the field trip by Monday (6/22).


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