Think about a conflict you have experienced either in the workplace or in a significant personal relationship. Describe the situation briefly and consider which response to conflict was demonstrated by either you OR the other person in the conflict.

Include in your discussion the types of power you and the other person in the conflict may have been exhibiting. Answer the following questions using specific strategies from the reading. Failure to cite specific strategies will result in a loss of points.

  1. What communication strategies did you use to resolve the conflict?
  2. What kind of power are you showing?
  3. What kind of power was the other person showing?
  4. Look at other elements of communication (Non-Verbal, Verbal, Culture, etc.), then pick two elements from the example of Conflict and discuss how these may have affected the situation.

 

MODEL ANSWER

  1. What communication strategies did you use to resolve the conflict?

Conflict can ignite from the smallest word or action and can spark destructive responses and behaviors. Unresolved or poorly navigated conflict can damage and even destroy relationships. However, conflict ………………..PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER……….not have to be destructive. Handled effectively, conflict can actually contribute to stronger, deeper relationships

1. Embracing conflict.

When conflict arises, ……..PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER………. avoid it or pretend nothing has happened. As time goes on, tension will build — and the conflict only will get worse. ………..PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER………with these uncomfortable issues as soon as possible, before problems and bad feelings become embedded in everyday work.

If ……….PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER……………notice a conflict between employees, encourage them to find a way to work it out. If conflict develops between two teams, it’s a good time to improve interdepartmental communication. If…………….. PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER………….have a conflict with one of your employee, address it head on and in private.

2. Talk together.

PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER…………Set up a time and place so you can talk for an extended span without outside interruptions.

When ……….PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER……….do meet, each person should have adequate time to say what he or she believes the other party needs to hear. Don’t let any individual monopolize the conversation or control the topic…………….PLACE ORDER FOR COMPLETE AND CUSTOMIZED ANSWER

 

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