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Discussion: The Cycle of Change Model

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Week 1: The Cycle of Change Model

It is recognized that the following is a challenging exercise because it requires that you make a very difficult choice; however, this exercise will also ensure that you have fully evaluated each step of the Cycle of Change Model and that you have considered the requisite value of each step to the overall organizational change and transformation process.

Your task for the Module 4 Discussion is to reflect on the various steps of the Cycle of Change Model from:

Campbell, H. (2014). Managing organizational change: A practical toolkit for leaders. [Books24x7 version]. Available in the Trident Online Library.

Answer the following question:

  • If you were required to choose only one step in the Cycle of Change Model as being most important to the success of any major organizational change or organizational transformation initiative, which step would you choose? Why?

Be sure that you justify your choice with sufficient depth. If possible, give an actual organizational example to defend your choice.

Original post should include approximately 200 words and cite and reference at least 1 scholarly source found in the required or optional readings list.

Discussion: Uber: A Broken Culture

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Week 1: Uber: A Broken Culture

The upbeat tag line at the transportation company Uber’s website (“Get there, your day belongs to you”) stands in stark contrast with the company that has experienced multiple scandals: the company’s culture of sexism, a legal battle with the company’s investor (Google), and hefty fines ($20M) levied by the Federal Trade Commission, among other things, led to the departure of Uber’s co-founder and CEO. In response, the company hired Bozoma Saint John to repair the company’s image. A native of Ghana, Ms. Saint John is well-spoken and accomplished.

Watch the following video interview, and then respond to the following questions.

CBS News. (28 July, 2017). Meet Bozoma Saint John: The woman tasked with fixing Uber’s image. CBS News. Retrieved from http://www.cbsnews.com/videos/meet-bozoma-saint-john-the-woman-tasked-with-fixing-ubers-image/

In Module 3, we discussed four antecedents for successful organizational transformation—as you recall, one of these was the Organizational Culture. Ms. Saint John has specifically been tasked with changing Uber’s culture.

  • Is there an “organizational transformation” needed by Uber that extends beyond the reparations of the company culture that are so clearly needed?
  • What should be the expected outcome (value/ benefits) of Uber’s organizational transformation?
  • What challenges confront Ms. Saint John in her role as the organization’s change leader? (Hint: Be sure that you consider both organizational and individual resistance to change).

The following article may also help you in formulating your response:

Solon, O. (2017, 28 July). Can Bozoma Saint John repair Uber’s troubled image? The Guardian. Retrieved from https://www.theguardian.com/technology/2017/jul/28/bozoma-saint-john-troubled-image

Week 2: Change Leader Characteristics?

  • Identify what you believe to be at least three (3) characteristics and/or past experiences that make Ms. Saint John an excellent choice as the company’s change leader. Be sure to justify your choices.
  • Respond to at least two (2) of your peers’ postings. Consider the following article in your response:

Clay, B. (2010, 10 August). Six characteristics of highly effective change leaders. Innovation Excellence. Retrieved from http://innovationexcellence.com/blog/2010/08/20/six-characteristics-of-highly-effective-change-leaders/

Module 4

Required Reading

Campbell, H. (2014). Managing organizational change: A practical toolkit for leaders. [Books24x7 version]. Available in the Trident Online Library.

Bouchard, C.T., & Koch, J. V. (2014). The caterpillar way: Lessons in leadership, growth, and shareholder value. [Books24x7 version]. Available in the Trident Online Library.

Neilson, G. L., & Pasternack, B. A. (2005). The cat that came back. Strategy+Business. Retrieved from https://www.strategy-business.com/article/05304?gko=56862

Optional Reading

Cameron, E., & Green, M. (2012). Making sense of change management: A complete guide to the models, tools and techniques of organizational change (3rd ed.). [Books24x7 version]. Available in the Trident Online Library.

Coleman, S., & Thomas, B. (2017). Chapter 9: Employee communication and engagement during change: Insights from neuroscience. In Organizational change explained: Case studies on transformational change in organizations. [Books24x7 version]. Available in the Trident Online Library.

Hamm, J. (2011). Unusually excellent: The necessary nine skills required for the practice of great leadership. [Books24x7 version]. Available in the Trident Online Library.

Ibis World Database. Available in the Trident Online Library.

Kouzes, J. M., & Posner, B. Z. (2008). The leadership challenge (4th ed.). [Books24x7 version]. Available in the Trident Online Library.

Zenger, J. H., Folkman, J. R., & Edinger, S. K. (2009). The inspiring leader: Unlocking the secrets of how extraordinary leaders motivate. [Books24x7 version]. Available in the Trident Online Library.


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