The purpose of this assignment is to implement communication strategies for delivering negative news. Select one of the following scenarios at the end of Chapter 11 in Business Communication Today.
Implement communication strategies for delivering negative news
The purpose of this assignment is to implement communication strategies for delivering negative news.
Select one of the following scenarios at the end of Chapter 11 in Business Communication Today.
Write a 100-250-word e-mail responding to the scenario. Incorporate the conventions related to delivering negative news in an indirect manner by including the following:
Reasons for the situation or decision
Follow the guidelines for composing professional e-mail, including the following a subject line length appropriate for the genre and the content of the message.
In the business world you are constantly faced with the prospect of having to deliver bad news.
Under pressure, many people have the impulse to try to spin bad news into a positive. I disagree with this tactic. Instead to maintain your credibility it is important to be straightforward, direct, and authentic. If you’re not, your audience is going to see right through you. You need to give them some sort of hope for the future, but you must navigate the road between being a huckster and being completely downtrodden. Being direct isn’t going to take away the sting of the bad news, but it will help you maintain your credibility and give your audience a reason to trust you in the long-run.