This report is based on the case study:Performance Measurement at Great Persons, Inc – A Non-Profit Organization
Develop a proposed Balanced Scorecard to include critical success factors (CSF’s) for the organisation in the case study. (With reference to relevant literature Kaplan and Norton’s Balanced Scorecard, and any other non-profit organisation)


1. Summarize the process that Deb Young used to develop a balanced scorecard for GPI.
2. Identify the advantages and disadvantages of having a balanced scorecard at GPI.
3. Develop a proposed balanced scorecard to be presented to the Board of Directors at its next 
4. Diagram a strategy map for a set of CSFs that you have included in your balanced scorecard.

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