Communication Channel and Context Matrices
University of Phoenix Material
Communication Channel and Context Matrices
Part I – Communication Channel Matrix
Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.
Communication Channel Matrix
| Communication channel | Characteristics and examples | Pros | Cons | Etiquette for managers and staff |
| Personal e-mail | ||||
| Company-wide e-mail | ||||
| Phone call | ||||
| Teleconference | ||||
| Virtual meeting or web conference | ||||
| Face-to-face meeting |
Part II – Communication Context Matrix
Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your justification, explain whether the channels may vary according to company size or culture.
Communication Context Matrix
| Situation
|
Recommended channel
(specify the type of intrapersonal, interpersonal, public, mass, or computer-mediated context channel) |
Justification |
| Publicizing a change in employee benefits | ||
| Handling a conflict situation between virtual teams | ||
| Handing a conflict situation between a manager and an employee | ||
| Detailing a new procedure to a small number of employees | ||
| Training a team on a new software program | ||
| Explaining a new process to the company | ||
| Announcing promotions | ||
| Announcing the termination of a dangerous employee | ||
| Announcing a major reorganization | ||
| Announcing a major layoff cycle |
